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We handle returns and exchanges on a case-by-case scenario with the objective of making our customers satisfied with their purchase from us. Please be patient as we kindly request customers to fully test out the product and offer troubleshooting tips for quick solutions.We gladly accepts returns of new, unopened items purchased on our website for a refund or store credit within 30 days of delivery. Returns that do not meet our policy will not be accepted and will be sent back to the original address of the order. Please contact our customer service team at costumerservice@vapeprivacy.com or use our Contact Us form to commence a return request.

Please provide the Order#, Full Name, Address including Postal Code, Phone Number and the reason for the return so we can better assist you. In order to provide you with the best customer service, we may need to see if the item(s) are damaged or defective before we can make an exchange or refund. Please email us a photo or send a video of the damaged or defective item(s).Once approved, we will provide additional information in order to return your product and avoid any return processing fees. Any refund or replacement will be issued once the return has been received and processed.

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